We always aim to be fair and reasonable and all of our courses are subject to the following terms and conditions
If you are in doubt at any time let us know and we’ll go through them.
1. General Booking Information
1.1. We are unable to reserve a place for any persons onto a course until either full payment, a deposit (if applicable) or a purchase order has been received and the place has been confirmed to you by us.
1.2. By booking onto a training course with a deposit payment, full payment or issuing a purchase order, you are acknowledging that you have read and understood the terms and conditions herein.
1.3. All confirmed delegates will receive a booking confirmation. If you do not receive your booking confirmation let us know so we can confirm that there are no problems.
1.4. The company reserves the right to decline any application for enrolment on a training course.
1.5. It is required for all courses that candidates must be able to understand, read and write in English to GCSE level.
1.6. If there are other pre-requisites for a particular course, by booking on that course you warrant that you fulfil all of these pre-requisites. Refunds will not be given where you have failed to meet the pre-requisites or you have falsely declared that you meet the pre-requisites.
2. Payments and Deposits
2.1. Some courses may carry the facility to pay a deposit by cheque, cash, credit or debit card.
2.2. Deposits are non refundable unless True Tech Training cancel the course.
2.3. All remaining course balances must be paid 7 days prior to the start of the course.
2.4. We are unable to allow delegates to start a training course unless course fees have been paid for in full.
2.5. Where paying by purchase order, our terms are strictly 30 days from receipt of the invoice for payment.
2.6. Course certificates will be dispatched once outstanding invoices have been settled in full.
3. Examination Fees and Re-sits
3.1. Course and examination fees are payable whether or not you pass a particular examination. Refunds will not be given to delegates who fail examinations.
3.2. Delegates will be given the option to re-sit examinations at the next available opportunity as long as there are spaces available to re-sit that examination.
3.3. Additional examinations will incur an extra examination fee which will be charged at the normal rate for that examination.
3.4. Different awarding bodies stipulate that delegates must be registered for examinations with them prior to sitting the exam. This can range from 24hrs for online exams to 8 weeks for written exams.
3.5. If you book to undertake a training course with us, which involves an examination and you have booked after the awarding bodies registration cut off time, you will be entered for the examination at the next available opportunity. Under certain circumstances you may pay a late registration fee to allow you to sit the exam.
4. Exam Results
4.1. Where exams are not under the influence of awarding bodies we aim to distribute certificates within 14 days maximum.
5.1. For your security we will not accept cancellations by phone. If you wish to cancel or postpone a training course you must indicate in writing or via email.
5.2. If you cancel the training course booking within 14 days of the start date of the course then you will be liable for 30 % of the full course fees including vat.
5.3. If you cancel the training course within 7 days you will be liable for 100 % of the full course fees inc vat.
5.4. Companies may substitute an alternative delegate generally for no extra charge, however there may be an additional exam fee to pay if the previous candidate has already been registered.
5.5. Rather than cancel a training course, you may wish to postpone until another date. We will allow postponing only once with at least 14 days prior notice from the course start date.
5.6. True Tech Training reserves the right to cancel, re-schedule or vary any course or part of a course due to insufficient numbers, reasons beyond control or changes in regulations. If this were to happen and you are unable to meet the new schedule we will refund any money paid for the course.
5.7. Where True Tech Training cancels a training course we will not be held liable for transportation, accommodation, loss of earnings or any other associated costs.
6.1. Whilst delegates are on the premises they are obliged to abide by all Health and Safety policies that are in place. Where a delegate is disruptive to other delegates, breaches health and safety guidelines or endangers themselves or others, we reserve the right to ask that candidate to leave the premises. Candidates that are asked to leave the course for the above reasons will not be entitled to a refund.
6.2. True Tech Training does not accept responsibility or any liability for delegates belongings whilst they are on site. This includes test equipment and vehicles which are brought onto the premises entirely at the owner’s risk.
6.3. True Tech Training reserve the right to ask any candidate to leave the course if they arrive excessively late or miss any part of the course, if it is believed that they will not be able to pass the course because of this. The full course fees will remain payable.
7. Data Protection
7.1. We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request. It can be found also on all True Tech Training websites.
8. Complaints and Appeals
8.1. Complaints in the first instance should be made to the tutor, lecturer or person in charge. If you are unhappy with the outcome then it will be taken up as per the company complaints procedure for delegates, which is available upon request. Awarding bodies will not accept complaints directly unless you have followed this process.
9.1. Attendance by a delegate onto a training course, even with a formal qualification certificate on completion, does not provide any guarantee of workmanship, performance, quality or status of the delegate during future endeavors.
9.2. All information provided is given in good faith and True Tech Training will not be held responsible for actions taken by the delegate/client, any other individual or organisation as a result of the information provided during the training course.
10.1. All intellectual property rights remain the property of True Tech Training and any copies made of course materials, booklets or training aids will be an infringement of copyright unless agreed in writing by True Tech Training Ltd.